Health Cabinet Secretary Aden Duale on Thursday conducted an inspection of the National Ambulance Dispatch Centre under construction at the Social Health Authority (SHA) headquarters, highlighting the government’s commitment to improving emergency care and overall health service delivery.
The new facility, supported by the Kenya Red Cross and other development partners, will feature six operational workstations and advanced monitoring systems.
These enhancements are expected to improve coordination during emergencies, provide strategic oversight, and accelerate response times nationwide.
During the visit, CS Duale engaged with SHA management and staff, noting that the recent strengthening of human resource capacity marks a critical step toward delivering accessible and effective healthcare for all Kenyans.
He emphasized integrity in handling public resources, warning that fraud, collusion with rogue healthcare providers, or misuse of funds will not be tolerated.
“Any staff found defrauding the Authority will face disciplinary action and the full force of the law,” he said.
CS Duale also highlighted Kenya’s progress with Universal Health Coverage (UHC), noting that the country now ranks second in the region in implementing the program.
The government’s reforms have drawn international attention, including a recent benchmarking visit from a delegation from Ghana.
He urged SHA staff to maintain discipline and professionalism as they scale up resource mobilization, strengthen claims adjudication, ensure statutory compliance, and enhance operational efficiency while reducing administrative costs.
Concluding the visit, CS Duale commended staff dedication and reinforced that the mission of SHA is to provide efficient, transparent, and people-centred healthcare.
“Ultimately, the patient is the boss,” he stated.
The inspection was attended by SHA leadership, including CEO Dr Mercy Mwangangi, Chairperson Dr Abdi Mohamed, and the Director General for Health, Dr Patrick Amoth.